company polcies

Order Errors

Any mistakes made by Jersey Customs that cause incorrect sizing, numbers, player names, or team names will be corrected by Jersey Customs at no additional cost to the team affected. All orders are custom and will not be refunded once delivered but we will make every reasonable effort to correct any mistakes made by Jersey Customs. 

Any mistakes made by customers that cause incorrect sizing, numbers, player names, or team names that have to be corrected by making new apparel will be charged to the customer at a reduced rate if the items have to be remade.

Shipping and Transit Times

Orders are shipped to our offices domestically and internationally from our production facility before being dispatched to our customers. If a shipment is held in customs or delayed for any reason by the shipping company Jersey Customs is not liable for delays. Shipments take up to four days to be received at our offices then approximately 3 to 5 days to be delivered to our customers depending on your location.

Deposits and Payments

Jersey Customs requires a 50% deposit to begin all orders. By submission of your deposit you understand and agree to our company policies and FAQ's responses. Deposits are non-refundable and if you decide to cancel your order the deposit will not be refunded. The balance of your order will be due before we ship the products to you. We will not release orders for shipping until the balance is paid in full. If your order is not paid in full after 10 days of being ready to deliver you will be charged a 10% penalty which will be applied to your balance due. If your uniform order is not paid within 30 days of being ready to ship Jersey Customs reserves the right to destroy and dispose of or sell your uniforms to another customer. Any orders with unpaid balances will be sent to collections and may negatively affect your credit. 

Order Turnaround Time

All orders will take 4 weeks to complete; orders will not be placed until the deposit is paid. Orders may finish sooner and you will be notified on order progress if so. Turnaround time is affected by order date and order size. We recommend that you order at least six weeks before you need your items. If you are provided a guaranteed delivery time outside of these terms, this will not apply. 

Adding Uniforms After Delivery

We do our best to meet all of your team needs which means at times adding uniforms after the initial order has been delivered. This is not a problem just keep in mind that the additional orders will have a production time similar to your first order. If you need to add less than the minimum of 12 uniforms the prices will increase for a small order run. Price increases will be as follows for all sports. 

1 to 11 uniforms the cost will be $90 per uniform.